Frequently Asked Questions
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Accounts Payable |
Bursar |
Deputy Comptroller |
Financial Reporting
Accounts Payable
When can I expect my travel check?
It generally takes approximately ten business days to receive your check after Accounts Payable has received the travel claim.
To what address is my travel check mailed?
Checks are mailed to the recipient’s home address, as indicated on the OTPS Payment Request Form. Please note that it is important to include your Zip Code on the form!
What if I haven't received my travel check after ten days or more?
Notify Accounts Payable, and we will follow up with the Office of the
State Comptroller, which issues the checks. It usually takes about ten
to fifteen days for the state to respond to us. (This same process applies
to vendors who have not received a check.)
What do I do if I a vendor informs me that
payment for an order has not been received?
Call Accounts Payable and provide us with the appropriate PO/Requisition
for the order. We will check the order and advise you of the payment status.
My department has received an order. What do I do?
For an order to be paid from Tax Levy funds, your department follows these
steps as soon as the order has been checked in:
- Submit to Accounts Payable the gold copy of the PO, with an Authorized Signature (no initials) and the date the order was received.
- Submit to Accounts Payable the original Packing Slip and any other documents received with the shipment.
Important: An order for payment cannot be processed without a dated signed receiving report.
Bursar
Where do faculty and staff pick up paychecks?
Go to Check Distribution, Enrollment Services Center, Boylan Hall Cafeteria. Paychecks are available after 3:00pm on the Wednesday immediately preceding the Thursday pay date, or any time thereafter for the following fifteen days (excluding weekends and times when Check Distribution is closed).
What identification do I need to pick up my paycheck?
A valid college photo ID card is required to pick up a paycheck.
What happens if I don’t pick up my paycheck?
If you haven’t picked up your paycheck within 15 days of distribution, it is forwarded to the college’s Office of Payroll, 1156 Boylan.
If the check is not picked up from that office within 15 days (30 days from the date issued), it is returned to the NY State Office of the Comptroller.
What happens if I have direct deposit of my paycheck?
A direct deposit statement is available at Check Distribution, Enrollment Services Center, Boylan Hall Cafeteria. The statement in held for in this office until the Friday afternoon following
the pay date. Statements not picked up are sent on the following Monday to the appropriate college department, via interoffice mail.
Where can I get information enrolling in the direct deposit paycheck program?
You can apply for the program at the Office of Payroll, 1156 Boylan. Payroll will determine eligibility and provide you with the appropriate form.
Where can I get information about my paycheck?
Questions concerning paychecks and direct deposit statements, including the amount of pay and the information displayed, are addressed to the
Office of Payroll, 1156 Boylan. Payroll processes and records the information used to create a paycheck. (Check Distribution does not have this information.)
Where do students obtain bills?
Students can obtain a bill, also known as a registration statement, in the Enrollment Services Center located in the Boylan Hall cafeteria. A copy of your bill may also be downloaded from your WebSIMS account.
Where do students pay bills?
Students can pay their bills in person in the Enrollment Services Center, mail their payments to the address provided on the bill, or pay their bill by electronic transfer or credit card by logging onto their WebCentral account and clicking on "Pay Tuition and Fees". For students with financial and/or other aid, grants, loans, or third-party payment commitments that are sufficient to preclude personal payment, the college awaits payment from the responsible party or parties.
However, should any or all of the third-party payments fail to be made, students are ultimately held responsible for the cost of their education.
How can students determine their tuition balance and financial aid status?
Students can log onto WEBSIMS and click on "Billing and Financial Aid Information" then select the semester they want to view.
Where can students get information about refunds?
For refund information, refer students to 1147 Boylan. However, since the Office of Refunds automatically processes actual student credit balances
in a timely manner, a student need not apply, or even be aware of, a credit balance in order to receive a refund.
How do students receive their refunds?
If a refund is due from funds the student has paid the college, the Office of Refunds sends a check for the appropriate amount to the SIMS home address of record, unless the student has informed us of a change of address. Refunds of financial aid or loan programs are automatically processed through CUNY's central office according to an established schedule. These checks are also mailed to the SIMS address of record for the student. The schedule of refund payments is prepared by the BC Office of Financial Aid in 1306 James. Students receiving refunds of financial aid processed through CUNY's central office can also have the funds directly deposited into their bank account. The form and information to do this are available in the Financial Aid office located in 1306 James Hall or in the Enrollment Services Center located in 0100A Boylan Hall
How does a student update personal mailing address information?
The student may complete an appropriate form in the Enrollment Services Center. It is imperative that each student provides current address information so that all financial transactions are conducted accurately and efficiently. Address changes may also be made by accessing your WebSIMS account and following the prompts.
Where can I send students with financial problems?
Students with financial difficulties may be referred to the Office of Financial Aid. There, they can speak with a counselor about a variety
of solutions. Because finalizing assistance may take a significant amount of time, students are urged to address financial problems as quickly as possible.
Does the Bursar provide information over the phone?
No. According to the New York State Buckley Amendment, we are not permitted to provide student account information via "live" telephone conversation. Students may obtain account information from Bursar staff in the Enrollment Services Center in 0100A Boylan Hall. Students may also obtain information from their WebSIMS account.
Who can obtain information from the Office of the Bursar?
Any student with a valid, current ID can obtain his or her account information.
The student may designate a representative to obtain information, as long as he/she provides a notarized letter authorizing such representation.
Where can students obtain information about their TAP awards?
In the Office of Financial Aid, 1306 James Hall. Or, by accessing their WebSIMS account and looking at the Financial Aid screen.
How do students apply for TAP grants?
Students contact the Office of Financial Aid, 1306 James Hall.
Where can students get information about their Perkins Loans?
In the Office of Financial Aid, 1306 James Hall.
How do students apply for Perkins Loans grants?
Students contact the Office of Financial Aid, 1306 James Hall.
Where do students get their financial aid checks?
Financial aid checks are not available for pick-up. Financial Aid checks are mailed to the student's address on record.
Where can students get information about their financial aid checks?
Information about a refund check, amount, availability or expected issue date can be obtained from the Office of Financial Aid, 1306 James Hall, only.
Deputy Comptroller
How long does it take for a payment request to be processed?
Generally, it takes about five business days for a payment request to be processed.
Where is my check?
(Imprest, Scholarship and Awards, Trusts and Gifts)
Our office receives and processes all payments. The check is mailed to you within about five days of completion of this process.
When are the Financial Statements going to be ready?
Financial Statements are usually completed by the 20th day of the month following each closing date.
If financial data could not be processed by this deadline, the reports are processed as soon as possible.
Financial Reporting
How do I determine the Temporary Service Budget balance for my department?
An authorized caller can contact our office to obtain the information by phone and/or a printout of the appropriate Temporary Service Account.
The printout indicates appointments charged against the allocated budget
and any available balance. If the caller is not authorized, we direct
the request to an authorized staff member.
Do you supply information about the work hours remaining for College Assistants/Student Aides/Non-Teaching Adjuncts?
No. This information is tracked and provided by the Office of Payroll. Please contact them for the information.