| Following are the general policies and procedures for
requesting service and changes or to report service or equipment problems.
Please note that many situations require access to a room that may
be locked. If no one is present at the time of a scheduled appointment
to provide access to a locked room, the department head will be informed
of the delay and the appointment will be rescheduled.
If you have any questions or require additional information, please
call the Office of Telecommunications: 718. 951.5533
To report telephone problems
- Inform your department head and provide an explanation of the
problem
- Provide the name of the contact person in your department
- Schedule an appointment to access the room, if necessary
- Have the department head call 718.951.5010 with all the information.
NOTE Phone repairs have a two-day response time.
To move, add or change a MAC connection
- Inform your department head and provide an explanation of the
type of service required
- Provide the name of the contact person in your department
- Schedule an appointment to access the room, if necessary
- Have the department head contact Telecom via interoffice memo
to Heneith Samuel or e-mail: HSamuel @brooklyn.cuny.edu
NOTE MAC orders have an eight-day response time.
To install special services (ISDN, DSL, T-1, Private Telephone
Lines)
- Inform your department head and provide an explanation of the
type of service required
- Provide the name of the contact person in your department
- Schedule an appointment to access the room, if necessary
- Have the department head contact Telecom via interoffice memo
to Heneith Samuel or e-mail: HSamuel @brooklyn.cuny.eduu
NOTE Special services are subject to approval by the VP
of Finance & Administration.
To obtain a cell phone
- Inform your department head and provide a detailed explanation
of the type of service required and justification of the service
- Schedule an appointment to access the room, if necessary
- Have the department head contact Telecom via interoffice memo
to Heneith Samuel or e-mail: HSamuel @brooklyn.cuny.edu
- A cell phone package plan will be discussed in person with
a representative from Telecom
NOTE Cell phone accounts are subject to approval by the
VP of Finance & Administration.
To obtain a pager
- Inform your department head and provide a detailed explanation
of the type of service required and justification for the service
- Schedule an appointment to access the room, if necessary
- Have the department head contact Telecom via interoffice memo
to Heneith Samuel or e-mail: HSamuel @brooklyn.cuny.edu
- A pager package plan will be discussed in person with a representative
from Telecom
NOTE Pager accounts are subject to approval by the VP of
Finance & Administration.
To change class of service to phone(s)
- Request approval for change of service class from your department
head with an explanation and justification for the change
- Have the department head contact Telecom via interoffice memo
to Heneith Samuel or e-mail: HSamuel @brooklyn.cuny.edu
NOTE Each department is responsible for its long distance calls.
To activate or change voice mail
- Inform your department head and provide a detailed explanation
of the type of service required
- Have the department head contact extension 718.951.5533 to
activate the voice mail
- After you receive your new or changed voice mail port, you will
be prompted to set up your greeting, name and to change your default
password from 0000 to a password of your choice.
NOTE Complete instructions for setting up your voice mail
are provided on the Telecommunications
website and in the Brooklyn College Directory.
To report a malfunctioning pay phone
- Call 718.951.5010 with the location and number of the phone
and a Verizon tech will be dispatched to repair it.
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