Inside ITS - Page 3

Inside ITSSummer 1998Page 3

Network Support Goes Electronic

Requests and inquiries relating to LAN IDs, Email, Web, Internet, FTP, and other Internet tools may now be addressed to the Network Support Group mailbox.

All inquiries should include a detailed description of your request, your phone number and the best time to reach you. Calls are logged in a problem-tracking database and assigned a reference number. If an emergency arises, such as a system failure, call the Network Support Group at x5861 or the Help Desk at x4188. The Support Group’s address is listed below and may be found in the Exchange Global Address List as well.

NETGROUP@BROOKLYN.CUNY.EDU

Faculty Guide to Computing

ITS and the Library recently distributed Brooklyn College’s first Faculty Guide to Computing. The Guide is a resource to assist faculty and staff in how to best locate the many computing resources available on campus. It is a joint effort of the Academic Information Technologies and ITS.

Updated versions of the guide will be published periodically and an electronic version will be available on the college’s Web site. Readers are encouraged to forward comments and suggestions to ITS. Copies were distributed in the Spring and the Guide is available both in the Faculty Computer Lab (Library) or by calling x5861.

Atrium & Wolfe Summer Hours

The Atrium Computer Lab, 1306 Plaza x5787, and Jack Wolfe Computer Lab, 1300 Plaza x5735. Selena Threet Computer Lab Manager, x5787.

Atrium Operating Hours: Wolfe Operating Hours:

Monday - Thursday 8:00 am - 8:45 pm Monday - Thursday 11:00 am - 6:45 pm

Friday & Saturday 9:00 am - 3:45 pm Friday, Saturday & Sunday CLOSED

Sunday CLOSED

Note: Printers shutdown 15 minutes before closing. Computers are equipped with CD-ROM Drives. Headphones are loaned to students at the front desk.

PC Inventory

ITS is currently visiting college offices to perform a detailed computer equipment inventory. There are over 3,000 PC’s on campus and we will be inspecting each one over the next several months to gather detailed information about all monitors, printers, software and network connections. Each office will be contacted for an appointment. For security reasons, ensure that ITS inventory techs provide ID before allowing access to your space. We appreciate your cooperation and call 951-5861 if there are any questions.

ITS STAFF NEWS:

Gregory Pemberton is the new Apple Support Specialist.

Information Technology and Services