Brooklyn College Information Technology Services (ITS) Cited for Innovation
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EDUCAUSE, a nonprofit association whose mission is to advance higher
education by promoting the intelligent use of information technology,
has cited Brooklyn College as an exemplar in innovation in a recently
released case study. The report, "Optimizing Business Processes at
Brooklyn College and The City University of New York" is a supplement
to a larger research study entitled "Good Enough! IT Investment and
Business Process Performance in Higher Education."
The case study, authored by Judith A. Pirani, a fellow at the EDUCAUSE
Center for Applied Research, explores how Brooklyn College and The City
University of New York optimized their student advising process through
technological innovation. The idea--to create a consumer-friendly administrative
environment that allowed students to use online resources to complete
tasks that previously required a visit to a campus office--supports the
larger strategic goal of being a "student centered campus" and
works to enhance student enrollment and retention.
According to Mark S. Gold, Assistant Vice President for Technology, the
College seeks to give students fast and efficient student services and
minimize time spent away from studies. "When a student is used to
getting an answer on Google in five seconds," Gold explains, "waiting
in line for the answer to a simple question is unacceptable."
Through a process of continuous innovation over the past eight years,
spurred by a $1.75 million Title III grant to build a virtual student
support center, the Brooklyn College Web site now offers many much-needed
online services for students, faculty, and staff. Students may visit the
BC WebCentral Portal, a unified services portal (VSSC), to view their
transcripts and grades, build schedules, compute their grade point average
(GPA), search for courses by various criteria, and view their degree progress.
They may also apply and pay online for pass/fail, F-grade replacement,
assessment testing, scholarships, graduate admissions, late withdrawal
from courses, and parking permits. Instructors may submit attendance records
and post their grades online, allowing students to receive notification
of their grades by e-mail as soon as they are posted.
The easy accessibility of this information online allows the Registrar's
Office to handle routine inquiries through automation, freeing the office
staff to devote more individual attention to students. The system has
worked so well that Brooklyn College departments now regularly request
Information Technology Services to redesign processes and streamline business
procedures. The innovations developed by Brooklyn College's ITS staff
have also served as a model and are being adapted tby registrars and IT
offices in other CUNY schools.
The BC WebCentral Portal is the College's primary source of information,
online services, and much more, for students and faculty. Register to
use it and come back often at http://portal.brooklyn.edu.
BC WebCentral is the gateway to all your college needs.