CASD 7805X Conflict Management: A Business Communication Perspective
45 hours; 3 credits
Current research findings, theories, and practices in conflict settings with respect to oral communication. Conflict resolution, negotiation, and mediation skills applied to the business environment. Simulated case studies and individual evaluations. Experience in developing the necessary conflict management skills.
Prerequisite: CASD 2719; and CASD 2623 or 33 or permission of the chairperson.
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