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IT Support
Desktop Problems:
ITS HelpDesk
718.951.HELP Monday through Friday 8am – 6pm
Problems regarding: College networks, Access to servers, BC web pages, Blackboard
Caucus, Internet access, and other shared network resources:
Off Hours Network Support
718.951.4501
Monday through Friday
8am – 9am and 5pm – 9pm
Saturday and Sunday
9am – 5pm |
Network Support Emergency #s
917 363 4274 (Cell)
8am – 9am
917.763.5781 (Cell)
5pm – 9pm |
For all problems being reported off hours, including emergencies, always
call the Network Support office number (718.951.4501) first. Leave a detailed
description of the problem you are reporting, so we have a record of the
call, plus your phone number. If you have an emergency, follow up that call
by contacting the appropriate cell phone number. Remember that in all cases,
the staff member covering the shift may be elsewhere on campus, so it is
essential that you provide a complete phone number (not just an extension).
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OPSCAN Jobs Request a sealable, tamper-proof envelope for your job at:
ITS Public Computing Labs - Field Building
718.951.5787
Monday through Thursday
8am – 10:45pm
Friday through Sunday
9am – 4:45pm
Instructional Tech Team (ITT)
The Instructional Tech Team primarily supports faculty in the use of technology
in the classroom or lab. ITT is available to assist with setups and faculty
equipment training and to quickly resolve problems that may occur while teaching.
Some examples of what the ITT staff can do for you:
· Provide training and orientation in the use of video projectors and
laptops, including the mobile presentation carts
· Assist in establishing network connections in classrooms and labs
· Maintain departmental classroom/computer labs
· Assist with mobile wireless laptop lab carts
· Provide rapid response delivery of loaner or replacement projectors,
laptops, and bulbs even during a class session
· Prepare computers for use in instruction (software loading, network
configuration, etc.)
Hours/Coverage
Fall 2004
Monday -Thursday 8am - 11pm
Friday - Saturday 8am - 5pm
Sunday 10am - 1pm
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Location
Information Technology Services (ITS Entrance, Library)
Phone: 718.758.8282 - ITT direct
718.951.5861 . via ITS main # - 9am-5pm M-F
E-mail: ITT@brooklyn.cuny.edu
In person: ITS Library entrance, 4th Floor (9am-5:30pm M-F) |
Library
Ask a Librarian via email refdesk@brooklyn.cuny.edu
Phone: 718. 951.5628
Desktop and Software Problems in the Library and Library-Café:
For all questions and problems regarding computer hardware and software in the Library and Library-Cafe, email alex@brooklyn.cuny.edu or jliu@brooklyn.cuny.edu. For more immediate assistance, call the Systems Dept at 718.951.4868. Your call will be referred to the appropriate staff member. We will attempt to respond to all email and phone calls as soon as possible.
Library Systems office maintains following hours:
Monday - Thursday, from 9:00 AM until 6:00 PM
Friday, from 9:00 AM until 1:00 PM
Blackboard Support
Office Location: Brooklyn College Library 3rd Floor (room 382)
Phone: 718.951.4667
Carlos Cruz at: CarlosA@brooklyn.cuny.edu
Telephone Support and Voice Mail
Office of Telecommucniation (ITS Entrance, Library)
Phone: 718.951.5533
http://www.brooklyn.cuny.edu/bc/offices/telecom
Faculty Training and Development Lab
Room 382 Library, 3rd floor
Phone: 718.951.4634
E-mail: ait@brooklyn.cuny.edu
http://ait.brooklyn.cuny.edu/
Document, Image, and Media Scanning Service
If you cannot spare the time to digitize your documents, images, audiotapes,
or videotapes, bring them to the Faculty Lab for scanning. Depending on the
quantity and format, your media will be scanned within a 48 hour period. For
more information, please contact the Faculty Lab by campus telephone at 718.951.4634,
or by e-mail: ait@brooklyn.cuny.edu
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