Resources for Students

Student Complaint Process and Procedures

• Student Rights and Judicial Process (PDF)
• Student Complaint Procedures (PDF)

Middle States Commission on Higher Education

Brooklyn College is accredited by the Middle States Commission on Higher Education. Enrolled or prospective students who have complaints or comments that demonstrate non-compliance with Commission accreditation standards, that have not otherwise been resolved through contact with the college’s and university’s offices and departments, may seek resolutions from the Middle States Commission on Higher Education.

Middle States Commission on Higher Education
1007 North Orange Street
4th Floor, MB #166
Wilmington, DE 19801
Telephone: (267) 284-5011
E-mail: info@msche.org

Net-iquette Guidelines

Whether your classes are online, hybrid, or on campus, you are always expected to be professional and respectful not only to your professors, but also to the college’s administrative staff as well as your fellow peers. Here are some tips to effectively communicate with others in an online environment:

• Address all staff and faculty members with appropriate titles (Dr., Prof., Mrs., Ms., or Mr.) and by last name, unless otherwise specified by the staff or faculty member.
• Phrase communications with staff and faculty in a polite and courteous manner. The tone of e-mails and phone conversations must be respectful.
• Do not use all caps, as this can be interpreted as yelling.
• Avoid sending a series of e-mails on the same topic. Think about what you want to say in your e-mail, and send one cohesive e-mail.
• Avoid “slang,” texting abbreviations, or other language that you might use in other environments.
• All college-level communication should have correct spelling and grammar.
• Do not use obscene, profane, threatening, or disrespectful language or images in any communications with other students, staff, and faculty.
• For online classes or video conferencing, use a profile picture and video feed background that is appropriate for an educational environment.
• Treat online classes as if they are in a physical classroom. Commentary or conversations in the chat feature of your class’ virtual platform can be distracting to others if your professor did not direct you to use the chat feature.
• Use an e-mail address that is appropriate for an educational/professional environment.
• All communications with other students in any educational forum, course-related e-mail, discussion post, etc., must be polite, courteous, and respectful.
• Be cautious when using humor or sarcasm, as tone is sometimes lost in an e-mail or discussion post and your message might be taken literally or offensively.

Preventing Academic Dishonesty in Remote Learning

Upholding academic integrity is a requirement for all college students. We understand that the transition to remote learning may put more stress and anxiety on students and may also cause some confusion as to what is permitted in an online learning environment. Here are some tips to help students prevent academic dishonesty in remote learning:

• While your syllabi already contain a section on academic integrity, we strongly encourage you to review the CUNY Academic Integrity Policy in its entirety.
• The Learning Center has writing tutors who can help you properly cite your sources and avoid plagiarism. Visit the center for the most up-to-date information on its schedule and how to set up a tutoring session.
• If you have online exams, do not assume that it is okay to look at Internet sources or collaborate with other students. If you are unsure about what is permitted, ask your professor in advance.
• If your professor does allow you to look up Internet sources or work with other students for a paper or online exam, ask your professor if you should cite your sources and note with whom you worked on the assignment.
• If you are a student with a disability and need more time to complete an assignment or exam, make sure to register with the Center for Student Disability Services to receive appropriate academic accommodations. Keep in mind that having a disability does not give a student a free pass to engage in academic dishonesty or any other kind of conduct that violates rules of the college.