Virtual Front Desk
Student Resources and Updates
Virtual Front Desk
Listings designated with a are part of the college's Virtual Front Desk. Use the phone numbers listed for instant support during designated hours.
Page Updated: May 4, 2020, 1:30 p.m.
Use this page as a resource for all types of academic, campus, and student support services.
- Call for instant access during business hours via the Virtual Front Desk.
- Send an e-mail for detailed questions to your adviser, professor, or the Division of Student Affairs.
- Go to an office's website to learn more about the new ways services are being provided for you and your fellow students.
Don't hesitate. Contact Brooklyn College today!
Academic Support Services
Academic Information Technology (AIT) Support | 718.951.4868 | Monday–Friday, 9 a.m.–5 p.m.
We're available to help! Use Ask a Librarian for assistance with research, library support for online classes, and more.
Center for Academic Advisement and Student Success | 718.951.5471 | Monday–Friday, 9 a.m.–5 p.m.
Effective immediately and until further notice, all in-person advisement appointments will instead be conducted remotely via telephone or video conferencing. To schedule a remote advisement appointment:
- Log in to the Brooklyn College WebCentral Portal.
- Click "E-Services."
- Select "Schedule an appointment."
- Select "Center for Academic Advisement and Student Success Appointment Tool (CAAT)" to choose a date and time.
Be sure to enter a preferred phone number when scheduling your appointment. At the scheduled time, an adviser from the center or First College Year will call you at the number you provide. Note: The incoming call may appear as "unknown caller" and not necessarily read as Brooklyn College.
If you have any question or are unable to secure an appointment, e-mail CAASS. An adviser will respond in a timely fashion.
Internet Access
Charter Communications and Altice USA are offering free broadband services to students taking online classes. Both providers cover different parts of New York City.
Charter offers free high-speed Spectrum Internet service and Wi-Fi for 60 days to households with students taking online classes because of the coronavirus outbreak. Students can call 844.488.8395 to enroll. Installation fees will be waived for new student households, the company said. Regular pricing will take effect at the end of the 60-day period if a customer does not cancel or change the service. The Charter press release contains more information.
Altice USA offers Altice Advantage 30 Mbps broadband service for free to college students without Internet service for 60 days. Eligible students can call 866.200.9522 to enroll. The Altice blog post contains more information.
Verizon
Verizon Innovative Learning Schools Connection has a number of resources, including tips to prepare for and implement robust digital learning plans.
Verizon's partner Digital Promise has COVID-19 online learning resources and an FAQ section.
Cellular Services
AT&T, Verizon, T-Mobile, Sprint, and Comcast have announced additional services during the coronavirus outbreak, such as the removal of data caps and waiver of late fees. Students should check with their individual carriers for these arrangements.
Learning Center
The Learning Center has writing and subject tutors ready to provide online services to students.
Campus Services
Brooklyn College Library Student Services | 718.951.5328 | Monday–Friday, 9 a.m.–5 p.m.
During the COVID-19 response, your library books will be automatically renewed, fines will be suspended, and Inter-Library Loan (ILL) books and New Media Center equipment can be returned at the end of the semester. Contact the library through our Ask a Librarian page. For more information about Brooklyn College Library remote services, visit the online Brooklyn College Library COVID-19 Continuity of Services Plan.
Bursar | 718.951.5200 | Monday–Friday, 9 a.m.–4:50 p.m.
Payments can be made online by check or credit card via CUNYfirst. If you have questions, phone appointments are available by setting up an appointment through BCAT on the Brooklyn College WebCentral portal or by e-mailing the Office of the Bursar.
Enrollment Services Center | 718.758.8150 | Monday–Friday, 9 a.m.–5 p.m.
The Enrollment Services Center (ESC) is dedicated to supporting Brooklyn College students as they pursue their educational goals. During the health crisis, the ESC will have limited hours. Check the website for up-to-date hours of operation or e-mail the ESC.
Financial Aid | 718.951.5051 | Monday–Friday, 9 a.m.–4:50 p.m.
Most documents can now be submitted online through our new Dynamic Forms system, which can be accessed through the Brooklyn College WebCentral portal. If you have questions, phone appointments are available through FAST on the portal or by e-mailing the Office of Financial Aid.
Graduate Admissions | 718.951.4536 | Monday–Friday, 9 a.m.–5 p.m.
The Office of Graduate Admissions is here to help you throughout the application process for graduate school.
Information Technology Services (ITS) Help Desk | 718.951.4357 | Monday–Thursday, 8 a.m.–8 p.m.; Friday 9 a.m.–5 p.m.
The computing infrastructure at Brooklyn College is one of the most advanced in CUNY. These systems support applications in all disciplines and are used by students and faculty to access critical administrative data. Information Technology Services provides support to students, faculty and administration through the Help Desk and on site.
International Student and Scholar Services | 718.951.4477 | Monday–Friday, 9 a.m.–5 p.m.
The Office of International Student and Scholar Services assists international students and scholars with visa and immigration processes and compliance, provides referrals to both on- and off-campus resources, and serves as an advocate for international students.
Magner Career Center | 718.951.5696 | Monday–Friday, 9 a.m.–5 p.m.
The Magner Career Center provides virtual appointments, drop-in hours, and events. The best way to reach the center is via e-mail.
Scholarships | 718.951.4796 | Monday–Friday, 9 a.m.–4:50 p.m.
Send an e-mail to the Office of Scholarships for assistance.
SEEK (Main Number) | 718.951.5738 | Monday–Friday, 9:30 a.m.–5:30 p.m.
If you are entering college for the first time and need a little extra help, the Percy Ellis Sutton SEEK Program will assist you every step of the way.
SEEK Learning and Study Center (SLSC) | 718.951.5135 | Monday–Friday, 9 a.m.–5 p.m.
The focus of the SEEK Learning and Study Center (SLSC) is to support the education and elevation of knowledge for SEEK participants. Whether the student considers himself or herself to be a strong or weak student, the SLSC commits to working with the student to attain a desirable academic outcome.
Student Support Services
Black and Latino Male Initiative (BLMI) | 718.951.5766 | Monday–Friday, 10 a.m.–2 p.m.
The Black and Latino Male Initiative (BLMI) is a project of the CUNY-wide Black Male Initiative, implemented to increase, encourage, and support the inclusion and educational success of students from groups that are severely underrepresented in higher education, particularly African, African American/black, Caribbean, and Latino/Hispanic men. BLMI embodies Brooklyn College's mission through its commitment to the education of immigrants and students from diverse backgrounds.
Center for Student Disability Services
E-mail the Center for Student Disability Services for assistance. Students with a disability who have not yet registered with the center should send an e-mail to schedule a telephonic interview.
Food Pantry
The Food Pantry will be open for distribution on Wednesdays, 11 a.m. to 3 p.m. Please make an appointment. Students can also apply for food vouchers. The Food Pantry and food vouchers are available in the Library Café.
Health Clinic
If you need the services of the Health Clinic, send an e-mail or call 718.951.5580. Be sure to include your full name and phone number. (You will receive instructions for telemedicine once you make an appointment.)
Immigrant Student Success Office | 718.951.5023 | Monday–Friday, 9 a.m.–5 p.m.
The Immigrant Student Success Office (ISSO) is happy to provide assistance to the Brooklyn College community by telephone and e-mail. ISSO can be reached by e-mailing Jesus Perez and/or Ana Bartolome. You may also call 718.951.5023. Our office hours are Monday through Friday, 9 a.m.–5 p.m.
Health Programs / Immunization Requirements Office | 718.951.4505 | Tuesday–Friday, 9 a.m.–2 p.m.
The Health Programs / Immunization Requirements Office ensures that students are in compliance with immunization regulation as stipulated in public health laws and will provide advocacy, education, communications, materials, workshops, and related culturally competent practices to enhance and advance the health and wellness of students.
LGBTQ Resource Center
Students can reach the LGBTQ Resource Center via e-mail, by phone at 718.951.5739, and through Facebook.
Personal Counseling | 718.951.5363 | Monday–Thursday, 9 a.m.–5 p.m.; Friday, 9 a.m.–4 p.m.
If you need our Personal Counseling services, send an e-mail or call 718.951.5363. Be sure to include your full name and phone number.
Recreation and Athletics | 718.951.5366 | Monday–Friday, 9 a.m.-5 p.m.
Brooklyn College’s recreational facilities are currently closed until further notice, but staff are available if you need to speak to someone in person.
Student Activities, Involvement, and Leadership (SAIL) | 718.951.5712 | Monday–Friday, 9 a.m.–5 p.m.
The Student Activities, Involvement, and Leadership (SAIL) Center is working diligently to provide virtual student-engagement programs to you at this time. For any questions and/or concerns, do not hesitate to e-mail us.
Student Center (Administrative Office) | 718.951.5528 | Monday-Friday, 9 a.m.-5 p.m.
The Student Center is available to answer your questions regarding the offices and facilities located in the center, including student governments, the Greek Council, the quiet reflection room, and the lactation room.
Student Emergency Grant
Students who have emergency financial needs can apply for Emergency Grants. The application can be submitted via the online form.
Student Support Case Manager
Appointments will be arranged with students for case-management services such as health insurance queries, SNAP benefits, help with food, housing issues, and other social service needs. Students may also contact the case manager via e-mail, text message: 207.200.8652, or online.
Title IX and Diversity
Students can contact Chief Diversity Officer Anthony Brown via e-mail or at 718.951.4128, and Title IX Coordinator Ivana Bologna via e-mail or at 718.951.4128.
Veteran and Military Programs
The Veteran and Military Programs Office is operating remotely and can be contacted by calling 718.951.5105 or via e-mail. We look forward to serving you.
Women's Center | 718-951-5777 | Monday–Thursday, 9 a.m.–5 p.m.; Friday 9 a.m.–4 p.m.
The Women's Center will provide tele-service, Monday–Friday, 9 a.m.–5 p.m. Students in need of services can call the office at 718.951.5777 or send an e-mail. Virtual meeting by phone or video-conference will be set up with appropriate staff. Please leave a message on the voicemail with your name and phone number.
Additional New York City Services
NYC Hope
We understand home is not always safe. NYC Hope can help you find services for domestic and gender-based violence survivors. You are not alone. You can also call the NYC 24-hour Hotline at 800.621.4673 or 911 in emergencies.
General Questions
COVID-19 Case Collection Form
Complete this form if you suspect you may have been exposed to someone with coronavirus (COVID-19) or are experiencing the following symptoms: fever, cough, or difficulty breathing. This will help the college provide you with guidance about what you should do next.
If you are experiencing symptoms, call your health provider or 911 first. You can also call 311 to locate the closest city-operated hospital. For general questions about COVID-19, you are encouraged to review the NYC Department of Health website.
This information will be kept confidential to the best of our ability.
Student Affairs | 718.951.5352 | Monday–Friday, 9 a.m.–5 p.m.
The Division of Student Affairs office is closed. However, Student Affairs staff can be reached by calling 718.951.5352, or sending an e-mail. Should you have academic or non-academic questions or concerns, please do not hesitate to contact us.
