Student Resources and Updates
Page Updated: March 31, 2020, 6:30 p.m.
Academic Support Services
Center for Academic Advisement and Student Success
Effective immediately and until further notice, all in-person advisement appointments will instead be conducted remotely via telephone or video conferencing. To schedule a remote advisement appointment:
- Log in to the BC WebCentral Portal.
- Click "E-Services."
- Select "Schedule an appointment."
- Select "Center for Academic Advisement and Student Success Appointment Tool (CAAT)" to choose a date and time.
Be sure to enter a preferred phone number when scheduling your appointment. At the scheduled time, an advisor from CAASS or FCY will call you at the number you provide. Note: The incoming call may appear as "unknown caller" and not necessarily read as Brooklyn College.
If you have any question or are unable to secure an appointment, e-mail CAASS. An advisor will respond in a timely fashion.
Internet Access
Charter Communications and Altice USA are offering free broadband services to students taking online classes. Both providers cover different parts of New York City.
Charter offers free high-speed Spectrum Internet service and Wi-Fi for 60 days to households with students taking online classes because of the coronavirus outbreak. Students can call 844.488.8395 to enroll. Installation fees will be waived for new student households, the company said. Regular pricing will take effect at the end of the 60-day period if a customer does not cancel or change the service. For more information, see the Charter press release.
Altice USA offers Altice Advantage 30 Mbps broadband service for free to college students without Internet service for 60 days. Eligible students can call 866.200.9522 to enroll. See the Altice blog post for more information.
Verizon
Verizon Innovative Learning Schools Connection has a number of resources, including tips to prepare for and implement robust digital learning plans.
Verizon's partner Digital Promise has COVID-19 online learning resources and an FAQ section.
Cellular Services
AT&T, Verizon, T-Mobile, Sprint, and Comcast have announced additional services during the coronavirus outbreak, such as the removal of data caps and waiver of late fees. Students should check with their individual carriers for these arrangements.
Learning Center
Tutors are currently being trained to provide online services to students. We anticipate that we will be able to begin offering tutoring for online classes by the end of next week. We will update the community as we implement and increase tutoring.
Campus Services
Brooklyn College Library Student Services
During the COVID-19 response, your Library books will be automatically renewed; fines will be suspended, and Inter-Library Loan (ILL) books and New Media Center equipment can be returned at the end of the semester. For more information about Brooklyn College Library remote services, please visit the online Brooklyn College Library COVID-19 Continuity Plan.
Enrollment Services Center
The Enrollment Services Center (ESC) is dedicated to supporting Brooklyn College students as they pursue their educational goals. During the health crisis, the ESC will have limited hours. Check the website for up-to-date hours of operation or e-mail the ESC.
Financial Aid
Most documents can now be submitted online through our new Dynamic Forms system, which can be accessed through the BC WebCentral Portal; please visit for further information. If you have questions, phone appointments are available through FAST on the BC WebCentral portal or by e-mailing the Office of Financial Aid.
Magner Career Center
Visit for information on virtual appointments, drop in hours, and events. The best way to reach the Magner Career Center is via e-mail.
Scholarships
Send an e-mail to the Office of Scholarships for assistance.
Student Payment Services
Payments can be made online by check or credit card via CUNYfirst. If you have questions, phone appointments are available by setting up an appointment through BCAT on the BC WebCentral portal or by e-mailing the Office of the Bursar.
Student Support Services
Center for Student Disability Services
If you need Center for Student Disability Services, email vstewart@brooklyn.cuny.edu. For students with a disability who have not yet registered with the Center, please email testingcsds@brooklyn.cuny.edu to schedule a telephonic interview.
Food Pantry
The Food Pantry will be open Tuesday through Thursday, 10 a.m. to 2:30 p.m., please make an appointment. Students can also apply for food vouchers. The Food Pantry and food vouchers are available in the Library Café.
Health Clinic
If you need our Health Clinic, please email BChealthclinic@gmail.com or call 718.951.5580. Be sure to include your full name and phone number. (You’ll receive instructions for telemedicine once you make an appointment.)
Immigrant Student Success Office
The Immigrant Student Success Office is happy to provide assistance to the Brooklyn College community by telephone and e-mail. ISSO can be reached by e-mailing Jesus Perez and/or Ana Bartolome. You may also call 718.951.5023. Our office hours will be Monday through Friday, 9 a.m.–5 p.m.
LGBTQ Resource Center
Students can reach the LGBTQ Resource Center via e-mail, by phone at 718.951.5739, and through Facebook.
Personal Counseling
If you need our Personal Counseling services, please email BCPersonalCounseling@gmail.com or call 718.951.5363. Be sure to include your full name and phone number.
Student Activities, Involvement, and Leadership
The Student Activities, Involvement, and Leadership (SAIL) Center is working diligently to provide virtual student engaging programs to you at this time. For any questions and/or concerns, do not hesitate to e-mail us.
Student Emergency Grant
Students who have emergency financial needs can apply for Emergency Grants. The application can be submitted to studentaffairs@brooklyn.cuny.edu.
Student Support Case Manager
Appointments will be arranged with students for case-management services such as health insurance queries, SNAP benefits, help with food, housing issues, and other social service needs. Students may also contact the case manager via e-mail, text message: 207.200.8652, or online.
Title IX and Diversity
Students can contact Chief Diversity Officer Anthony Brown via e-mail or at 718.951.4128, and Title IX Coordinator Ivana Bologna via e-mail or at 718.951.4128.
Veteran and Military Programs
The Veteran and Military Programs Office is currently operating remotely and can be contacted by calling 718.951.5105 or via e-mail. We look forward to serving you.
Women's Center
The Women's Center will provide tele-service, Monday–Friday, 9 a.m.–5 p.m. Students in need of services can call the office at 718.951.5777 or send an e-mail. Virtual meeting by phone or video-conference will be set up with appropriate staff. Please leave a message on the voicemail with your name and phone number.
General Questions
COVID-19 Case Collection Form
Complete this form if you suspect you may have been exposed to someone with coronavirus (COVID-19) or are experiencing the following symptoms: fever, cough, or difficulty breathing. This will help the college provide you with guidance about what you should do next.
If you are experiencing symptoms, call your health provider or 911 first. You can also call 311 to locate the closest city-operated hospital. For general questions about COVID-19, you are encouraged to review the NYC Department of Health website.
This information will be kept confidential to the best of our ability.
Student Affairs
The Office of Student Affairs will be closed. However, Student Affairs staff can be reached by calling 718.951.5352, or via email at studentaffairs@brooklyn.cuny.edu. Should you have academic or non-academic questions or concerns, please do not hesitate to contact us.
