2113 Boylan Hall
Monday–Friday: 9 a.m.–5 p.m.; other times by appointment
The mission of the Student Ombudsperson is to ensure that students are able to define and articulate their concern or issue and are referred to the appropriate contact persons on campus to help them arrive at a solution in an effective and timely manner.
The Student Ombudsperson will act as a source of information on university rules, regulations, policies, and procedures, and will provide guidance in utilizing these resources as appropriate. Students are encouraged to seek the advice of the Student Ombudsperson, especially if the concern relates to medical difficulties or financial difficulties.
How to Get Help: Addressing Student Grievance (non-academic)
When seeking help, the Student Ombudsperson recommends that you:
- think about what you would like to accomplish;
- review your department's guidelines, as regulations and practices may have changed over time;
- identify the action steps you will take to achieve your goal; and
- keep a written record of the offices or departments where you went for help, the dates of your visits, and the names of the individuals with whom you spoke about the issue.
Where to Get Help: Tips to Stay Ahead
Students should keep records of important documents in one location for easy accessibility, such as:
- BC WebCentral
- Midterms, finals, papers and syllabi
- Degree audit
- Bills (e.g., bursar transactions)
- All notices of course exemptions or substitution (e.g., CPE, speech, foreign language)
Students should read these college publications and the public information relayed or posted in/on campus to stay informed:
- Schedule of Classes
- Undergraduate or Graduate Bulletins
- BC portal
- Student Handbook
- Bulletin boards
Know the location of the following helpful offices:
- Enrollment Services Center — West Quad Center
- Learning Center — 1300 Boylan Hall
- Center for Academic Advisement and Student Success — 3207 Boylan Hall
- Office of the Associate Provost for Academic Programs — 3208 Boylan Hall
Participate in helpful workshops:
Get to know your department:
Request for a Medical Release from Classes
Students who find themselves facing serious medical issues, physical or psychological, can make a request to be released from their classes. The Medical Release process outlines the steps needed to make a request and the steps needed to return for a future semester. The request form should be completed and submitted along with a brief statement and copies of the relevant documentation to the Student Ombudsperson. If the request is for a prior semester, the Community Provider Form and Financial Aid/Bursar Liability Form must be included.
- Medical Release from Classes Process (PDF)
- Request form (PDF)
- Community Provider Form (PDF)
- Financial Aid/Bursar Liability Form (PDF)
In order to be eligible for the following resources, you must be a degree-seeking student in good academic standing. Note that these resources are one-shot assistance:
The Gottschalk Memorial Loan Fund
In an effort to facilitate a high-impact academic/curricular experience, the Gottschalk Memorial Loan Fund, a no-interest loan, is available to students who are seeking an emergency supplemental loan for a study abroad or an invited conference opportunity. The educational opportunity for which the student is applying must be through a Brooklyn College– or CUNY-sanctioned study abroad program or conference.
- Application (pdf)
Student Absence Notification
Students are responsible for contacting each of their faculty members regarding their absence from class. Upon request, the Student Ombudsperson will notify faculty regarding a student's absence due to hospitalization, death in the family, or other emergencies.
The notification serves as a courtesy notice and not a verification of the absence. Students are advised to be aware of any faculty instructions regarding class absences.
For more information or to request a Student Absence Notification, contact the Student Ombudsperson, Division of Student Affairs, 718.951.5352.