Patient / Client Rights
Clients as consumers receiving audiology or speech-language pathology services have the right to:
- Be treated with dignity and respect;
- Receive services without regard to race or ethnicity, gender, age, religion, national origin, sexual orientation or disability;
- Know the name and professional qualifications of the person or persons providing services;
- Personal privacy and confidentiality of information to the extent permitted by law;
- Know, in advance, the fees for services, regardless of the method of payment;
- Receive a clear explanation of evaluation results, be informed of potential or lack of potential for improvement, and express their choices of goals and methods of service delivery;
- Accept or reject services to the extent permitted by law;
- Receive services in a timely and competent manner, including referral to other appropriate professionals when necessary;
- Present concerns about services and to be informed of procedures for seeking their resolution;
- Accept or reject participation in teaching, research or promotional activities;
- Review information contained in their records, receive explanation of record entries upon request, and request correction of inaccurate records, to the extent permitted by law;
- Receive adequate notice of and reasons for discontinuation of services; an explanation of these reasons, in person, upon request; and referral to other providers if so requested.
These rights belong to the person or persons needing services. For sound legal or medical reasons, a family member, guardian or legal representative may exercise these rights on the person's behalf.
Protection of Rights of People Receiving Audiology or Speech-Language Pathology Services (technical report). American Speech-Language-Hearing Association. 1994.