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Veronica B. Manlow
Assistant Professor
Finance and Business Management
Location: 223 Whitehead Hall
Phone: 718.951.5000 x1535
Fax: 718.951.4385
Email:
Veronica Manlow is assistant professor of business and marketing. She wrote Designing Clothes: Culture and Organization of the Fashion Industry (2007/2009), published by Transaction Publishers. Courses taught include Research Methods, Principles of Marketing Management, Multicultural Marketing, Fashion Marketing and Organizational Behavior. Manlow's research specialization is organizational structure, culture, leadership and the creative process of fashion design and marketing. Courses often include a field component. In conjunction with The Luxury Institute, students evaluate the shopping experience both in luxury stores and on brands' websites. Participating in this project, students gain experience in conducting survey and field-based marketing research. In collaboration with the BID at Brooklyn College students in Principles of Marketing have been studying local businesses and are working in groups on strategies to help the businesses more effectively market themselves.
Education:
Ph.D., CUNY Graduate Center - 2004 (Sociology)
Areas of Expertise:
Veronica Manlow's current work involves branding and the role of fashion and luxury in the global economy, customer relationship management, flagship store design and aesthetics, social media marketing and e-commerce. Manlow is also doing research on the organizational change that occurs as firms adopt new technologies.
Books and Publications
"Between Bureaucracy and Charisma: Leadership in the Fashion Industry." Leadership and Organizational Change. Ed. Jonathan Westover. Champagne, Ill.: Common Ground Publishing. Revised from an earlier published article. (Books and Publications: Forthcoming Publications) 2013
"Experiential Luxury Shopping: Louis Vuitton Paris." Qualitative Market Research. (Books and Publications: Forthcoming Publications) 2013
"Fashion Landscapes: Networks, Markets and Agents." Review of the Aesthetic Economy of Fashion. Women's Studies Quarterly, June. (Books and Publications: Forthcoming Publications) 2013
Manlow, Veronica and Karinna Nobbs. "Form and Function of Luxury Flagships: An International Exploratory Study of the Meaning of the Flagship Store for Managers and Customers." Journal of Fashion Marketing and Management 17.1: 49-64. (Books and Publications: Peer Reviewed Article) 2013
Nobbs, K. and V. Manlow. "The Luxury Flagship Store: Function, Organization and Experience." Fashion Spaces. Ed. Isabel Cantista. Portugal: Almedina. Revised from an earlier published article. (Books and Publications: Forthcoming Publications) 2013
"Fashion Branding in the Age of Digital Communication and Social Media." Fashion Practice. (Books and Publications: Forthcoming Publications) 2012
"In-store and On-line Purchasing Attitudes, Preferences and Behavior of Luxury Shoppers in France." Global Business Issues Journal 10: 40-57. (Books and Publications: Peer Reviewed Article) 2012
"Creating an American Mythology: A Comparison of Branding Strategies in Three Fashion Firms." Fashion Practice 3.1: 85-110. (Books and Publications: Peer Reviewed Article) 2011
"Self Presentation." Encyclopedia of Consumer Culture. Ed. Dale Southerton. Thousand Oaks, Calif.: SAGE Publications. (Books and Publications: Chapter) 2011
"The Evolution of Luxury: Massclusivity and Uber-Luxe." Stimulus Respond 9: 104-05. (Books and Publications: Peer Reviewed Article) 2011
"The Fashion Industry." Encyclopedia of Consumer Culture. Ed. Dale Southerton. Thousand Oaks, Calif.: SAGE Publications. (Books and Publications: Chapter) 2011
"The Role of Toys Within a Consumer Economy and Society." Stimulus Respond 12, Autumn: 79-83. (Books and Publications: Peer Reviewed Article) 2011
"Tom Sachs at Sperone Westwater." Woman Around Town. http://www.womanaroundtown.com/sections/living-around/tom-sachs-at-sperone-westwater. Nov. 6. (Books and Publications: Other Article) 2011
Manlow, V. and R. Gonzalez. "As Sun Sets on Multicultural Space, Execs Must Adapt." Advertising Age, Sept. 5. Print and online versions. (Books and Publications: Other Article) 2011
"Book Review: Glamour in Six Dimensions: Modernism and the Radiance of Form." Visual Studies 1, April. (Books and Publications: Peer Reviewed Article) 2010
"L'Arnacoeur--Heartbreaker, French Style." Woman Around Town. http://www.womanaroundtown.com/filming-around/larnacouer-heartbreaker-french-style. Aug. 30. (Books and Publications: Other Article) 2010
"Scoring In-Store Luxury Experiences: Brands Make Their Most Potent Impression on Customers in Stores but They're Not Always Good." Wealth Report 6.6, June: 4-6. (Books and Publications: Peer Reviewed Article) 2010
"Siblings in Stepfamilies." Woman Around Town. http://womanaroundtown.com?s=veronica+manlow+stepfamilies. May 16. (Books and Publications: Other Article) 2010
Manlow, Veronica, Hershey Friedman and Linda Friedman. "Inventing the Future: Using Social Media to Transform a University From a Teaching Organization to a Learning Organization." Journal of Interactive Learning Research 19.1: 103-20. (Books and Publications: Peer Reviewed Article) 2010
"At Henri Bendel's Accessories Are Key." Woman Around Town. http://www.womanaroundtown.com/shopping-around/at-henri-bendels-accessories-are-key. Sept. 29. (Books and Publications: Other Article) 2009
"Career Networking for Women." Woman Around Town. http://www.womanaroundtown.com/working-around/career-networking-for-women. Jan. 18. (Books and Publications: Other Article) 2009
"Designing Woman: Coco Before Chanel." Woman Around Town. http://www.womanaroundtown.com/filming-around/designing-woman-coco-before-chanel. Sept. 30. (Books and Publications: Other Article) 2009
"The French, Being French, Critique Obama." Woman AroundTown. http://www.womanaroundtown.com. Feb. 3. (Books and Publications: Other Article) 2009
"Vivaldi: Style Leader on the Upper East Side." Woman Around Town. http://www.womanaroundtown.com/shopping-around/vivaldi-style-leader-on-the-upper-east-side. Nov. 29. (Books and Publications: Other Article) 2009
Designing Clothes: Culture and Organization of the Fashion Industry. 2nd ed. New Brunswick, N.J.: Transaction Publishers. (Books and Publications: Book) 2009
Lipovetsky, Gilles and Veronica Manlow. "Artilisation of Luxury Stores." Fashion and Imagination About Clothes and Art. Eds. Jan Brand and Jose Teunissen. Anhem, the Netherlands: ArtEZ. 154-67. (Books and Publications: Chapter) 2009
Manlow, Veronica, Hershey H. Friedman and Linda W. Friedman. "Barack Obama 2.0: The Power of New Media in Achieving and Sustaining Presidential Charisma." John Ben Shepperd Journal of Practical Leadership 4, Spring: 77-85. (Books and Publications: Peer Reviewed Article) 2009
Designing Clothes: Culture and Organization of the Fashion Industry. New Brunswick, N.J.: Transaction Press. (Books and Publications: Book) 2007
"Between Bureaucracy and Charisma: Leadership in the Fashion Industry." International Journal of Knowledge, Culture and Change Management 5.2. (Books and Publications: Peer Reviewed Article) 2006
"American Women Fashion Designers." Encyclopedia of Women in American History. Ed. Joanne Goodwin. New York: M.E. Sharpe, Inc. (Books and Publications: Chapter) 2002
Awards, Honors and Fellowships
New Faculty Fund. $1,250; February-June 2011. (Grants and Fellowships) 2011
PSC-CUNY Research Award, for "Customer Service in Luxury Retail Stores." $2,300; July 2009-June 2010. (Grants and Fellowships) 2010
PSC-CUNY Research Award, for "Fashion and Luxury in Hypermodern Society." $2,800; July 2008-June 2009. (Grants and Fellowships) 2009
New Faculty Fund Grant. $400. (Grants and Fellowships) 2008
PSC-CUNY Research Grant, for "The New Age of Global Luxury Retail." $2,300; July 2007-June 2008. (Grants and Fellowships) 2008
Research Activities
Currently involved in research on marketing in the luxury fashion industry. Conducting research on customer service satisfaction in luxury stores in conjuction with the Luxury Institute, an independent luxury marketing research firm, and with the assistance of Brooklyn College students studying fashion marketing and research methods in the Department of Economics. 2010
Conferences, Seminars and Symposiums
"Business 101." Business Boot Camp for Liberal Arts Students. Brooklyn College. Jan. 17. (Conferences, Seminars and Symposiums: Invited Talk) 2013
"F=f(C, Rs). Fashion as a Function of Communication and Social Representations, Applied to Branding. Fashion, Style, Appearance, Consumption and Design." National Popular Culture and American Culture Conference. Washington, D.C. (Conferences, Seminars and Symposiums: Conference Presentation) 2013
"What Is Marketing?" Marketing Society event. Brooklyn College. April 9. (Conferences, Seminars and Symposiums: Invited Talk) 2013
Invited to speak to students at FIT about book Designing Clothes in Yuniya Kawamura's class Clothing and Society. (Conferences, Seminars and Symposiums: Invited Talk) 2013
Obama's Promises to the Middle Class. Obama Redux: What Can We Expect in the Second Term? Len Fox, Moderator. Seventeenth Annual Faculty Day Conference. May 22. (Conferences, Seminars and Symposiums: Conference Presentation) 2013
Organizer and discussant. "Bourdieu in Practice: Fashion and Habitus" thematic session. Annual Meeting of the Eastern Sociological Society. Boston. (Conferences, Seminars and Symposiums: Contributed Talk) 2013
"Business Matters." Rate My Professor Panel. School of Business Students' Leadership Council. (Conferences, Seminars and Symposiums: Invited Talk) 2012
"Luxury Fashion Flagships and Websites: Results, Reflections and Visual Representations of Brooklyn College Students -- Encounters With Luxury Fashion Brands." Fashion Studies Today: History, Theory and Practice. CUNY Graduate Center; Department of Art and Art Professions, New York University. (Conferences, Seminars and Symposiums: Invited Talk) 2012
Huppatz, Daniel and Veronica Manlow. "Producing and Consuming American Mythologies: Branding in Mass Market Fashion Firms." Panel on Fashion, Style, Appearance, Consumption and Design (Discussant Patricia Cunningham). 42nd Annual Conference of the National Popular Culture Association and the American Culture Association. Boston, April 11-14. (Conferences, Seminars and Symposiums: Conference Presentation) 2012
Manlow, Veronica and Karinna Nobbs. "Form and Function of Luxury Flagship Stores in Paris." Paper Sessions. Fashion Colloquia Paris. Institut Francais de la Mode. Paris. (Conferences, Seminars and Symposiums: Conference Presentation) 2012
Nobbs, Karinna and Veronica Manlow. "An Exploration of the Form and Function of 'Third Space' Within Luxury Flagship Stores." 1st International Colloquium on Global Design and Marketing. Lincoln Business School, University of Lincoln, United Kingdom. Presented by Karinna Nobbs. (Conferences, Seminars and Symposiums: Conference Presentation) 2012
Manlow, Veronica and Tomas Lopez-Pumarejo. "On Cluttered Outdoor Advertising: Making Sense at Times Square." Chicago Midwest Business Management Association International. Chicago, March. (Conferences, Seminars and Symposiums: Conference Presentation) 2011
"Constructing a Mythologized Feminine Identity in American Fashion: A Comparison of Strategies in Four Firms." Eastern Sociological Society. Boston, March 20. (Conferences, Seminars and Symposiums: Contributed Talk) 2010
"Experiential Luxury Shopping at Louis Vuitton in Paris: Discerning Consumer Perceptions at the Point of Purchase." In Pursuit of Luxury Conference. Royal Institute of British Architects and University of Hertfordshire. London. June. (Conferences, Seminars and Symposiums: Conference Presentation) 2010
"Representation of Women in American Fashion" public talk, sponsored by the Women's Studies Department, Shawnee State University. Portsmouth, Ohio. (Conferences, Seminars and Symposiums: Invited Talk) 2010
"Experiential Shopping at the Louis Vuitton Store on the Champs Elysees." Fashion Studies Group, CUNY Graduate Center. Oct. 2. (Conferences, Seminars and Symposiums: Invited Talk) 2009
"Fashion Promotion and Diffusion" panel discussant. Congresso International de Modo. Centro Superior de Diseno de Moda de Madrid y la Asociacion Moda Universidad Politecnica de Madrid. Oct. 24. (Conferences, Seminars and Symposiums: Contributed Talk) 2008
"Fashion: Economic Dimensions, Communication and Marketing." Congresso International de Modo. Centro Superior de Diseno de Moda de Madrid y la Association Moda Universidad Politecnica de Madrid. Oct. 24. (Conferences, Seminars and Symposiums: Invited Talk) 2008
"Management Practices in a Successful Family-run Diner." Eastern Academy of Management, North American Case Research Association. (Conferences, Seminars and Symposiums: Conference Presentation) 2007
"Organizational Culture in the Fashion Industry: Cohesion, Coercion, Resistance." Columbia University Seminar on Content and Methods in the Social Sciences. (Conferences, Seminars and Symposiums: Invited Talk) 2007
Emotions in Organizations. Liberal Arts Colloquium. St. Joseph's College. (Conferences, Seminars and Symposiums: Invited Talk) 2006
"The Social, Psychological and Economic Impact of Hurricane Katrina" panel discussion. St. Joseph's College. (Conferences, Seminars and Symposiums: Contributed Talk) 2005
"Designer Logos as Practice and Performance" panel organizer and presider. Society for the Study of Symbolic Interaction. (Conferences, Seminars and Symposiums: Conference Presentation) 2004
Professional Leadership
Departmental representative, Faculty Council. (Professional Leadership: Committee Service) 2013
External examiner for Ph.D. examination of Shaun Borstrock, University of Hertfordshire. Thesis: The Democratization and Popularization of Luxury. (Professional Leadership: Organizational Leadership Position) 2013
Faculty adviser to School of Business Newsletter "Biz-e-News." (Professional Leadership: Organizational Leadership Position) 2013
Member, Academic Integrity Committee, Department of Finance and Business Management. (Professional Leadership: Committee Service) 2013
Member, Ad Hoc Committee on Aligning Faculty Workload With College Goals. (Professional Leadership: Committee Service) 2013
Departmental representative, Faculty Council. (Professional Leadership: Committee Service) 2012
Member, Academic Integrity Committee, Department of Finance and Business Management. (Professional Leadership: Committee Service) 2012
Member, Ad Hoc Committee on Aligning Faculty Workload With College Goals. (Professional Leadership: Committee Service) 2012
Admissions Committee, Brooklyn College. (Professional Leadership: Committee Service) 2010
Department representative, Faculty Council. Appointed September. (Professional Leadership: Committee Service) 2010
Undergraduate Poster Committee, Eastern Sociological Society. (Professional Leadership: Committee Service) 2010
Academic Integrity Committee. (Professional Leadership: Committee Service) 2009
International Academic Committee for Postgraduate Studies in Fashion. Centro Superior de Diseno de Moda de Madrid. Universidad Politecnica de Madrid. (Professional Leadership: Organizational Leadership Position) 2009
Writing Across the Curriculum Writing Fellows Department Coordinator. (Professional Leadership: Committee Service) 2009
Academic Integrity Committee. (Professional Leadership: Committee Service) 2008
Academic Integrity Committee. (Professional Leadership: Committee Service) 2007
Community Activities
"Mapping Your Business Future in the Junction." The Flatbush Business Connection, Brooklyn College. 2012
"Student Marketing Presentations for Area Businesses." The Flatbush Business Connection, Brooklyn College. 2012
Panel organizer, "Social Media Marketing for Small Businesses." Tomas Lopez-Pumarejo and student Jason Abrishami presenters. The Flatbush Business Connection, Brooklyn College. 2012
"Optimizing Store Layout and Design to Provide a Better Customer Experience: Some Ideas for Flatbush Area Businesses." Inaugural Seminar of the Flatbush Business Connection. Brooklyn College. Dec. 1. 2011
Invited to speak to AP English students about college and careers. South Bronx High School. 2011
Other Professional Activities
Faculty adviser to Fashion Marketing Student Club. 2013
Faculty adviser to Marketing Society Student Club. 2013
Mentor to CUNY B.A. student Ben Kraiem. 2013
Faculty adviser to Fashion Marketing Student Club. 2012
Faculty adviser to Marketing Society Student Club. 2012
Mentor to CUNY B.A. student Ben Kraiem. 2012
Interviewed by Ron Howell in "News Flash: Facebook Is a Part of Brooklyn College's Heritage." Faculty Newsletter 14.1. Brooklyn College. 2011
Interviewed by Quentin Hardy in "High-end Ways to Relive Your Childhood." Forbes, Nov. 16. 2010





